THE WEBSITE
We value your trust and thereby take a proactive approach to user privacy and take all necessary steps to ensure secure transactions and protect privacy of customer information. This website complies to all national laws and requirements for user privacy.
COLLECTION OF PERSONAL INFORMATION
As a user when you purchase or engage in any activity on the site, as part of the buying and selling process we may collect personal information such as your name, phone numbers, address, email address as well as profile information along with the password, details about your purchase and details about your interactions with us.
HOW YOUR PERSONAL INFORMATION IS USED
Cosy Dwellings collects your personal information in order to provide services to you, comply with our legal obligations, and to improve our products and services. We do not sell, rent or share your personally identifiable information to or with third parties in any way other than as disclosed in this Privacy Policy.
We may use your information to
1. Process your financial transactions; Service your order.
2. Respond to customer service requests, questions and concerns.
3. Administer your account.
4. Send you requested product or service information.
5. Keep you informed about special offers and services of and selected third parties.
6. Administer promotions and notify you of important events.
7. Investigate, prevent or take action regarding illegal activities and/or violations of our Terms of Service.
8. Meet our research and product/service development needs and to improve our Site, services and offerings.
9. Customize your experience, including targeting our services and offerings to you.
In certain situations, Cosy Dwellings may be required to disclose personal data in response to lawful requests by public authorities. Where required by law (like to comply with a warrant, court order, or legal notice served on Cosy dwellings), and when we believe that disclosure is necessary to protect our rights, avoid litigation, protect your safety or the safety of others, investigate fraud, and/or respond to a government request. We may also disclose information about you if we determine that such disclosure should be made for reasons of national security, law enforcement, or other issues of public importance.
USE OF COOKIES
A “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. This website uses cookies to improve the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.
This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information
Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer’s hard drive. The cookies do not contain any of your personally identifiable information.
CONTACT AND COMMUNICATION
Users contacting this website and/or its owners do so at their own choice and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely. Every effort has been made to ensure a safe and secure form to email submission process but advice users using such form to email processes that they do so at their own risk. This website and its owners use any information submitted, to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates. Your details are not passed on to any third parties.
EMAIL NEWSLETTER
This website operates an email newsletter program, used to inform subscribers about products and services offered and supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user. Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity this is by no far a comprehensive list. This information is used to restructure future email campaigns and supply the user with more relevant content based around their activity.
ADVERTS AND SPONSORED LINKS
This website may contain sponsored links and adverts. These advertisements may be done using third party advertising companies. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services that interest you.
SOCIAL MEDIA PLATFORMS
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details.
LINKS TO OTHER SITES
Our Website links to other websites that may collect personally identifiable information about you. Cosy Dwellings is not responsible for the privacy practices or the content of those linked websites.
CHOICE/OPT OUT
We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account.
If you want to remove your contact information from all Cosy Dwellings lists and newsletters, please click on unsubscribe in the email you receive.
YOUR CONSENT
By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.
If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
QUESTIONS AND CONTACT INFORMATION
If you have any questions regarding our Privacy Statement or if you need to update, change or remove information, you can do so by regular e-mail addressed to: hellocosydwellings@gmail.com
Shipping
- At Cosy Dwellings, our aim is to ship your products quickly and safely all across India.
- We offer free shipping for all domestic orders.
- We try our best to ship orders to you as soon as possible. Normally we ship within 2 days of receiving the order. Delivery time will vary based on location but still we aim our best to have your order delivered within 6-7 working days.
- If quantities ordered are more than 5 pieces per style, or if the ordered item is under production, then it may take a little longer to process the order. But we shall keep you informed by email.
- In case you do not receive your product within the specified time frame we request you to either raise a concern via e-mail on hellocosydwellings@gmail.com or call us at 9870490447 and our team will help you out in the best way possible.
- We ship your products through registered courier companies in India. Our delivery partners attempt thrice to deliver the parcel to you, after which the parcel is returned back to us.
- We request you to provide a mobile number you are available at and your complete address along with the pin code to ensure a smooth and hassle-free delivery.
- Please note that Saturdays, Sundays and public holidays are not considered business days for order deliveries.
Returns and exchanges
In case of damaged/broken/wrong product you have the choice of either calling for a replacement or request a refund
- To exchange your product, we request you to raise your concern via e-mail at hellocosydwellings@gmail.com within 24 hours of you receiving the product along with the order number and exchange details.
- Please ensure that all product tags and packaging is intact before raising an exchange request.
- In case of damaged/broken/missing items, we request you to kindly send us pictures or an unboxing video of the same within 24 hours of order delivery.
- Returns are not applicable on bulk and corporate orders.
- Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
- You can return all items within 7 days of you receiving the product. Items for reverse pick up will be picked up within 4 business days from the date of your request for exchange or return.
- Refunds will be processed only for damaged or defective items. In both COD or prepaid orders, you will need to provide us with your bank details and the refund will be credited to your bank account within 7-10 working days after the refund request is raised. Refunds can also be processed via Paytm or Google pay.
- In case of order cancellation, you will need to inform us within 24 hours of you placing the order. Once shipped the order cannot be cancelled.
Exceptions
Though we aim at a hassle-free process of returns and exchanges but there are certain exceptions to the case:
- If the return request is made after 7 days in case of returning and 24 hours in case of damaged and defective product received.
- If anything is missing from the parcel including tags, labels and accessories.
- Product is damaged, misused/mishandled due to human error.
Terms of service
The Website Owner provides the information contained on the website (“website”) to visitors / customers (referred to as “you” or “your” hereinafter) subject to the terms and conditions as per the website’s terms and conditions, the privacy policy and any other relevant terms and conditions and policies which may be applicable to a specific section or module of the website. You are required to read and accept all of the terms and conditions laid down in the Terms and Conditions and the Privacy Policy, before you may use www.cosydwellings.com
We are registered under Cosy Dwellings.
If you continue to use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern www.cosydwellings.com relationship with you in relation to this website. These Terms of Service apply to all users of the website, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
The use of this website is subject to the following terms of use:
You agree that you are least the age of maturity and are capable of fully understanding the terms and conditions stated herein and undertake to comply with the same at all given times.
Cosy Dwellings grants you a limited license to access and make personal use of the Site and services.
You are not allowed to reproduce, modify, distribute, display any portion, publish any content or make any commercial use of any of the information provided in this site.
All text, graphics, icons, logos, trademarks, slogan, banners belong exclusively to Cosy Dwellings. You are not allowed to use Cosy Dwellings trademarks in any manner that disparages, discredits or in any way.
You are not allowed to use the Site in any manner that is illegal or impairs the operation of the site or its availability or usage by others.
You are not allowed to make any use of the site for the benefit of another business.
The content of the pages of this website is for your general information and use only. Cosy Dwellings reserves the right to make changes to the Site, related policies and amendments in the Agreement at any time. Therefore, you are requested to check the Terms and Conditions page frequently to be aware of any changes.
We reserve the right to limit the sales of our products to any person, region or jurisdiction. We may exercise this right on a case-by-case basis. All product descriptions or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.
You must agree, understand and confirm that the credit card details provided by you for using services will be correct and accurate. You shall not use the credit card which is not lawfully owned by you. Further, you agree and confirm to provide the correct and valid credit card details to Cosy Dwellings. Cosy Dwellings will not be liable for any credit card fraud. The liability for use of a card fraudulently will be your responsibility.
There may be information on this Site that contains errors that may relate to product descriptions, pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information without prior notice. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude any liability, whether direct or consequential, for any such inaccuracies or errors to the fullest extent permitted by law.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, Cosy Dwellings shall have the right to refuse or cancel any orders placed for product listed at the incorrect price whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, the amount will be reversed back in your Card Account.
Cosy Dwellings has employed its best endeavour to display as accurately as possible the colours of its products that appear on the Site. Further, Cosy Dwellings has ensured that the measurements, information and description for products furnished on the site are best calculated and stated to accuracy and true to its dimensions. However, due to the inherent characteristics of certain materials, actual measurements of individual items might vary slightly. Slight marks and colour / print variations should not be considered as a fault, but they are inherent characteristics of the product.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
This Site may contain links to other sites on the Internet that are owned and operated by third parties. They do not signify that we endorse the website(s).
We have no responsibility for the content of the linked website(s). In addition, certain third-party sites also may provide links to the Cosy Dwellings website. None of such links should be deemed to imply that Cosy Dwellings endorses the third party sites or any content therein.
You may not create a link to this website from another website or document without obtaining written consent from Cosy Dwellings.
Cosy Dwellings has the right to immediately terminate the agreement between you and Cosy Dwellings. Upon any termination of the agreement, you shall immediately cease all access to and use of this site and immediately revoke all passwords and identification issued to you and deny your access to and use of this site in whole or in part.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.
